Elements and Performance Criteria
- Provide assistance to passengers with special needs
- Board passengers
- Upon the boarding announcement, passengers are greeted at the gate and their boarding passes either checked manually, or fed into the automated reader
- If using manual processes, the passenger's details are added to the passenger list and loading sheet and their boarding pass processed and returned in accordance with workplace procedures
- If using computerised processes, the passenger's boarding pass is returned, upon confirmation
- In the event of a problem with the boarding pass, appropriate action is taken in consultation with the passenger to resolve the problem
- If a problem with a boarding pass cannot be readily resolved, the passenger is referred to appropriate customer service staff
- Passengers' cabin baggage is monitored for size and weight and, where necessary, checked with the aid of the cabin baggage size gauge
- Where cabin baggage is found to be oversize/overweight, the passenger is courteously advised that it must be carried in the hold and arrangements are made to have it appropriately tagged and transferred to the baggage handling section
- Passengers are directed to the aircraft via the aerobridge/aircraft stairs dependent on type of aircraft and airport facility
- Communicate with cabin/customer service manager and command pilot/captain
- Appropriate communications are maintained with the cabin/customer service manager on the aircraft to facilitate smooth and timely boarding of passengers
- Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to the cabin/customer service manager on the aircraft in accordance with workplace procedures
- Once the provisional load sheet has been signed by the command pilot/captain, a copy is retained in accordance with workplace procedures
- Despatch aircraft